Information We Collect
At Ohio Water Damage Pros, we collect information necessary to respond to your water damage emergencies and provide restoration services throughout Ohio. When you contact us through our website or by phone, we may collect your name, phone number, email address, property address, and details about your water damage situation. This information helps us assess the urgency of your needs and dispatch the appropriate response team to your location.
If you submit information through our online contact form or request a callback, we collect the data you voluntarily provide. We may also collect technical information automatically when you visit our website, including your IP address, browser type, device information, and the pages you view. This technical data helps us maintain and improve our website performance.
How We Use Your Information
We use the information we collect solely to provide water damage restoration services and communicate with you about your specific needs. When you reach out to us, we use your contact details to return your call, schedule service appointments, provide cost estimates, and coordinate emergency response timing. Your property address and damage description enable our technicians to arrive prepared with the right equipment for your situation.
We may also use your information to follow up after service completion to ensure your satisfaction, send service-related communications, and maintain records of work performed for warranty and quality assurance purposes. We do not sell your personal information to third parties for marketing purposes, nor do we use your data for purposes unrelated to our restoration services without your explicit consent.
Phone Call Handling
Ohio Water Damage Pros primarily operates through phone-based customer service. When you call our listed number, your call may be recorded for quality assurance and training purposes. We capture your caller ID information, including your phone number, to return missed calls and maintain accurate service records. Phone conversations regarding your water damage emergency are documented in our service system to ensure consistent communication among our response team members.
If we are unable to answer your call immediately, we strive to return all inquiries promptly—typically within minutes during business hours and as quickly as possible for after-hours emergencies. Text messages sent to our number may be stored and used to coordinate service timing and share updates about technician arrival.
Cookies and Analytics
Our website uses standard cookies and similar tracking technologies to enhance your browsing experience and gather anonymous usage statistics. Cookies are small text files stored on your device that help our website function properly and remember your preferences during your visit. We use analytics tools, which may include Google Analytics, to understand how visitors interact with our website—such as which pages are most viewed and how users navigate our content.
This analytics data is aggregated and anonymized; it does not identify you personally. You can configure your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain functionality of our website, particularly our contact forms and callback request features.
Third-Party Services
We rely on select third-party service providers to operate our business effectively. These may include phone service providers, customer relationship management platforms, payment processors for any billed services, and cloud storage services for secure data backup. We share only the minimum information necessary with these providers, and we select partners who maintain appropriate data protection standards.
We do not share your personal information with unrelated third parties for their independent marketing purposes. In the event that Ohio Water Damage Pros undergoes a business transition, such as a merger or acquisition, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.
Data Security
Protecting your personal information is a priority for Ohio Water Damage Pros. We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. Our phone and computer systems are password-protected, and access to customer records is limited to employees and contractors who need the information to perform their job duties.
While we take these protective measures seriously, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously review and update our practices to address evolving threats. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.
Your Choices
You have control over the personal information you share with us. You may choose not to provide certain details, though this may limit our ability to respond to your service request effectively. If you have previously submitted information through our website or provided details during a phone call, you may contact us to request access to, correction of, or deletion of your personal information, subject to our legal record-keeping obligations.
To stop receiving follow-up communications from us after your service is complete, you may inform our technician during service or contact us directly to request removal from our active contact list. Please allow reasonable time for such requests to be processed across our systems.
Children's Privacy
Ohio Water Damage Pros does not knowingly collect personal information from children under the age of thirteen. Our services and website are directed toward property owners and adults seeking water damage restoration assistance. If we learn that we have inadvertently collected information from a child under thirteen without parental consent, we will take immediate steps to delete that information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make material changes, we will revise the effective date at the top of this page. We encourage you to review this policy periodically when visiting our website. Your continued use of our services or website after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Ohio Water Damage Pros handles your personal information, please reach out to us directly. You may contact us by phone at the number listed on our website or through our online contact form. We will respond to privacy-related inquiries as promptly as possible and work to address any issues you raise.
Ohio Water Damage Pros is committed to transparency and responsible data handling as we serve Ohio residents facing water damage emergencies. Your trust matters to us, and we take our responsibility to protect your information seriously while delivering the rapid, professional restoration services you need.